Your Questions, Answered
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We offer a range wristwatches, accessories and bespoke designs to suit your need. We also offer servicing on all Northwind Horology models.
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Getting started is simple. You can purchase one of our products through our online store, or if there is something you want that we don’t have available, please reach out to us to discuss any custom designs.
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Northwind Horology is a one-man-mission to share years of watchmaking experience and Northern Irish inspired vision with our wee country. What you will see are truly unique pieces crafted from hours of delicate and precise watchcraft.
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
Shipping Info
All order are expected to ship within 2-3 working days. You will receive an email with tracking information for your order.
Right now, we will only ship products within the UK, but if you have a specific need for international shipping, please reach out to us via our contact form.
Once your order has been shipped, Northwind Horology will not be responsible for any losses or damages. It is the customer’s responsibility to track the shipment and contact the courier directly if there are any issues with delivery. We will provide as much help with the recovery of your order where possible, but no refunds can be issued until the product is returned to us.
Some of our products may be available to purchase while still in the manufacturing process. We will ship the product as soon as it is available. Shipping dates provided for pre-orders may be subject to change but we will keep you informed if that happens.
Pre-Orders
Terms & Conditions
Our full list of terms and conditions can be found here. If you have any questions or concerns please get in touch via our contact form.
User Guides & Information
Please see our list of available user guides:
Contact us
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